Frequently asked questions

Frequently Asked Questions when ordering funeral flowers


Can I order over the phone?
Yes, call us on 07976 617647 and we will take all of the details and you can pay by your preferred method.

How long do the tributes last?
Fresh tributes can last a couple of weeks but this depends greatly on weather conditions and positioning, you can mist the flowers with a water sprayer to help keep them fresh. The artificial tributes can last 2-3 months or longer depending on weather conditions and positioning.

Will the flowers that I order be exactly as they are in the photo? 
Unless you would like us to change a colour, flower or alter the size, your flowers will be exactly as they are in the photos.  We buy the required amount of flowers for each individual order and do not hold old stock of flowers. Very rarely we may have to substitute a particular flower but this will be of the same or greater value.

What happens to the flowers after the funeral?
For burials, flowers are placed around the grave.  After a cremation the flowers are placed in the cloister area for approximately one week depending on the crematorium.

When do I have to pay for the flowers?
We require payment in full upon placing your order.

What payment methods do you accept?
You can buy online using Visa or Mastercard, sorry, we do not accept Amex.  You can also pay by cash in person, which must be paid in full upon ordering.  We do not accept cheques or postal orders.

Can I have a receipt?
Please email your request to and we will forward you a full vat receipt for goods supplied.

Do you giftwrap the flowers?
We do not giftwrap fresh flowers for funerals, they will be delivered exactly as they are shown in the photos.  Silk flowers are securely wrapped in clear cellophane and boxed for delivery.

Another florist has let me down, can you make me a funeral tribute for tomorrow morning? 
We have access to fresh flowers 24 hours a day, if we have the time we can make tributes with very short notice, call or text us as soon as you can.

Can I specify what time the flowers are delivered?
Our dedicated courier delivers all artificial flowers and they normally deliver between 8am-4pm weekdays.  You can request to have them arrive by 9am or 12noon but this is an expensive option, call 07976 617647 for more details.  Fresh flowers will be delivered within good time for the funeral, usually a minimum of two hours prior to the service, although we prefer and usually deliver much earlier.

Do you have any other branches anywhere else in the UK?
Currently, we have only one branch in New Covent Garden Flower Market, London.

Can I come to see you to discuss the flowers and place my order? 
Yes, but please book an appointment to ensure someone is here to meet you. 

How can I find you in the flower market?
We are located on the upper level of New Covent Garden Flower Market, just call us on 07976 617647 if you get lost and we will come and find you.

How much notice do you need to make the flowers?
At least 48 hrs notice please, if you have a big order, a little longer is advisable.  If you require flowers very quickly, just call us to see if we are able to make them for you.

Who will make my flowers?
We make and design all the tributes from our premises.  We are not part of a chain or network of florists.

Are you a real company or just a website?
Stems Uk is a real company, with real people at the end of the phone and computer producing all of our floral designs daily by hand.  We are a small family business trading successfully since 1999, owned and run by Cassandra Thompson.

How will I know you have received my online order?
All orders are immediately linked through to us, you are also sent a confirmation.  Please leave a mobile phone number as we will be calling you by return to confirm all the details you entered are correct.  If we cannot get through to you we will text you confirmation.

The funeral is on a Saturday, can you deliver then?
If it is for fresh flowers then yes, if you order artificial flowers it is advisable to receive them a day or two in advance.

Can you deliver straight to the funeral directors?
Yes, we will require the full name of the deceased.

Are the photos of your own work?
Yes, we spend a lot of time, money and effort making our own designs and having them professionally photographed.  Anyone using our images are in breach of copyright laws. 

Can you write a message to go on the flowers for me?
Of course, leave your message in the box when prompted if ordering online.  Your message will be neatly written using a calligraphy pen.  Alternatively, we will attach blank cards for you to write your own message.

Returns & Refunds

Fresh Flowers

Refund Policy: All fresh items are made to order and we do not accept returns on fresh flowers.  All tributes are made by Stems Uk using the freshest flowers bought daily for each individual order.  We do not hold old stock of flowers.  Your flowers will be exactly as pictured (very rarely we may have to substitute a particular flower due to availability).  Please buy with total confidence.


Artificial Flowers

Refund Policy: All tributes are made to order by Stems Uk (New Covent Garden) with great care and attention to detail.  If there is a problem with your item please contact us upon receipt so we can try to rectify it.  In the unlikely event that the item is faulty, please contact us within 24 hours to organise a replacement.  Returns are strictly at our discretion and must be returned in its original packaging within 3 working days of receipt using a tracked service.  Postage is non-refundable.

At Stems Uk, we are commited to bringing together excellence in floristry with outstanding customer services.  We are not just a website, we are a small friendly family run business operating from our premises in London.  We can deliver fresh funeral tributes within London, Essex, Kent, Surrey, East Sussex, West Sussex.  We also send silk funeral tributes all over the UK & Ireland.  Call us on 07976 617647 to discuss any special requests.